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In the world of e-commerce, the way product descriptions are written is a key factor in attracting customers. However, many stores write very formal or general descriptions that don't directly engage the customer. In Saudi Arabia, using the local dialect in descriptions has become an effective way to make customers feel that the store is close to them and understands their needs.
1. Language Makes a Difference
When customers read product descriptions in the dialect they speak daily, they feel like the store is a friend, not just a sales company. This small emotional connection may be the reason they click the "Add to Cart" button.
2. Formal vs. Local
A formal description, such as "High-quality, comfortable sports shoes for everyday use," conveys the message.
But if you wrote "Lightweight sports boots that are comfortable for your daily errands" in the local dialect, you'd receive greater engagement because it's a friendly approach and reflects the customer's daily life.
3. An Example from the Saudi Market
An e-store in Jeddah tried changing its perfume product description from a formal format to a local format: "A scent that stays with you from early morning until late at night." The result? Engagement rates increased and sales increased significantly.
4. Dialect Builds Trust
When a customer feels that a store speaks in their own language, they trust that it understands their taste. This is very important, especially in the Saudi market, which relies heavily on the relationship between the brand and the customer.
5. The Role of Short Stories
Writing a simple story with a description, such as, "Imagine starting your morning with a cup of coffee that exceeds expectations," gives the customer a clear picture. The local dialect makes the story easier to understand and more heartwarming.
6. Customer Experience in Riyadh
A young customer in Riyadh was looking for headphones. When he read a product description written in the local dialect, such as, "A sound that brings you to life while you're commuting," he felt it fit his lifestyle better than the traditional description. He immediately purchased the product.
7. Simplify Terminology
You don't need to use overly complex or technical words. The local dialect helps you explain the product in a simple way that allows any customer to quickly understand the features.
8. Direct Communication with the Customer
Phrases in the local dialect, such as, "Try it and see the difference for yourself" or "This product makes your life easier," make the customer feel like you're speaking directly to them.
9. Diversifying Dialects Within Saudi Arabia
Even within the Kingdom, dialects vary from one region to another. Smart stores can use general phrases that everyone understands, but with a local touch that makes them more relatable to Saudis.
10. Reducing Psychological Barriers
Some customers feel that formal language suggests the store is distant or targeted at a specific segment. However, the local dialect makes them feel like the store is specifically aimed at them.
11. The Role of Advertising and Marketing
Ads written in the local dialect typically spread faster and receive greater engagement. The same applies to product descriptions. This approach encourages customers to share the experience with others.
12. Example: A Saudi Family
A family in the Eastern Province was looking for kitchen appliances. An online store wrote a description in the local dialect, such as, "A frying pan that makes your cooking perfect the first time." This caught the housewife's attention because she felt the product spoke to her in a realistic way.
13. Balance Between Localism and Professionalism
Although the local dialect attracts customers, there must be a balance. The description must be organized and reflect the store's professionalism, with a friendly touch that makes the customer feel comfortable.
14. Content Marketing Experience
Even in blogs or emails, the local dialect increases engagement. The same principle applies to products: simple, friendly descriptions create a pleasant shopping experience.
15. The Role of "Sahl" in Writing Descriptions
With Sahl, you can build an online store and customize product descriptions to suit your customers in Saudi Arabia. Whether you prefer a formal or friendly style in the local dialect, the system allows you to write descriptions that attract customers and increase sales.
The local dialect in product descriptions is not just a writing style; it is a means of communication that builds a strong relationship between the store and the customer. When you improve your product descriptions and address your customers in their everyday language, you increase their trust, increase purchase rates, and make your online store stand out in the Saudi market. And with the Sahl platform, you can develop your store to be closer to your customers and more successful.
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