دور تقنية إنترنت الأشياء IoT في متابعة الطلبات والشحنات

Sahl Wednesday,01 Oct 2025

E-commerce in Saudi Arabia is growing rapidly, and with it, the challenges of managing orders and shipments have increased. Customers today are no longer satisfied with delays or missed shipments; they want to know every detail of their shipment from the moment it leaves the warehouse until it arrives at their door. This is where the Internet of Things (IoT) comes in. This is one of the latest technologies that makes the tracking process more accurate and transparent.
1- Improving the Customer Experience
Through sensors and smart connectivity, stores can provide customers with real-time updates on the location and status of their shipments. This enhances customer confidence and makes them feel like they are following every step of their order.
2- Monitoring Shipments in Real-Time
The Internet of Things allows shipping companies and stores to know the exact location of each shipment, even if it's in a different city or inside a warehouse. This reduces errors and prevents lost packages.
3- Reducing Delivery Delays
One of the most significant problems during major seasons like Ramadan and Eid is delivery delays. Using IoT, stores can monitor congested roads or transportation issues and make quick decisions to deliver orders as quickly as possible.
4- Protecting Sensitive Products
Some products, such as medicines or food, require precise monitoring of temperature or humidity. IoT provides sensors that measure these indicators and provide immediate alerts if any defects occur. This ensures that the product reaches the customer with high quality.
5- Improving Logistics Efficiency
Online stores that rely on the Internet of Things can reduce costs and benefit from the massive data provided by devices. This data helps in planning for the future and improving supply chain management.
6- Examples from the Saudi Market
Some shipping companies in Saudi Arabia have already begun using IoT technologies to monitor their fleets. This gives stores an additional advantage in providing faster and more accurate service to their customers. With government support for digital transformation, the spread of these technologies will increase in the coming years.
IoT technology is no longer a luxury; it has become a necessity in the modern world of e-commerce. Stores that invest in it now will ensure customer satisfaction, increase their operational efficiency, and be at the forefront of the Saudi market, which is developing day by day.