كيف تتابع أداء الطلبات وتمنع الأخطاء قبل ما توصل للعميل

Sahl Monday,27 Oct 2025

In e-commerce, the most annoying thing for a customer is when their order is delayed or the wrong product is delivered.
This type of error can quickly lose you customers, even if your products are excellent.
The secret to the success of any online store in Saudi Arabia 🇸🇦 is accurate tracking of all orders from the moment of purchase to the moment of delivery.
This blog explains how you can professionally track order performance and prevent errors before they reach the customer, using simple, proven steps 👇

1️⃣ Use a smart order tracking system 📦

The first step to reducing errors is to have a well-organized and clear order management system.
This system lets you see every order in your store—from the time of purchase, to preparation, delivery, and even receipt.
🔹 Tip: Don't rely on Excel or manual tracking, as they can cause chaos over time. Use modern management systems like those offered by the Sahl platform to easily track orders.

2️⃣ Ensure the accuracy of your data before preparing your order 🧾

Many errors occur due to incomplete data or an unclear address.

Before preparing any order, verify your mobile number, address, and payment method.

🔹 Tip: Have your system send a confirmation notification to the customer immediately after placing the order, so they can review their data and correct any errors.

3️⃣ Activate order tracking notifications for the customer 🔔

Customers like to be in the loop, knowing when their order has been prepared and shipped.
Notifications reduce stress and build trust between you and them.
🔹 Tip: Activate automatic updates of order status—such as "Prepared," "On the Way," "Delivered"—and have them sent to email or mobile.

4️⃣ Monitor shipping performance continuously 🚚

Many problems occur after the order leaves the warehouse, especially if you deal with more than one shipping company.
Monitor the performance of your shipping companies on a weekly basis, and record the number of delayed or problematic orders.

🔹 Tip: Test your company from time to time with a small trial order to see for yourself the speed of delivery and the quality of packaging.

5️⃣ Meet weekly with your store team to review errors 🧩

Even the best systems can have human errors.
Set aside time each week with your team to review problematic orders, and ask: Why did the error occur? How can we prevent it in the future?
🔹 Tip: Don't punish the team for mistakes. Stay positive and make meetings focused on learning and improvement.

6️⃣ Use performance reports to analyze your process 🔍

Every order you receive provides you with information.

How many orders were delayed? How many returned the product? How many customers complained?
This data is key to developing your store and improving your experience.
🔹 Tip: Use the analytics tools available on the Sahl platform to view detailed reports on order performance and identify weaknesses in your process.

🧠 A Story from the Saudi Market 🇸🇦

Let's talk about a small Saudi electronics store that began experiencing order problems due to shipping errors.
Customers complained about delayed deliveries and mixed orders.
After they started using an order tracking system and enabled automatic notifications, complaints decreased by 80% in just two months, and the store's rating increased from 3.9 to 4.7 stars!
Quite simply, organization and meticulous follow-up made the difference.

🤝 How "Sahl" Helps You Track Orders

Through the Sahl platform, you can easily track all orders from one place.
The system gives you real-time updates on every transaction, connects you directly with shipping and payment companies, and generates automatic performance reports.
This means you can know everything about your store in a single moment—from the customer's first click to the product arriving at their door.

Order management isn't just a step in the system; it's the heart of the online store.
Every successful order = a happy customer, and every error = a missed opportunity.
Track your orders in real-time, stay close to your customers, and make quality a core part of every process.
With Easy Solutions, you can manage every detail with confidence and professionalism, keeping your store organized and smooth, just like you dreamed.