كيف تختار نظام التنبيهات داخل موقعك بدون إزعاج العميل

Sahl Tuesday,11 Nov 2025

In Saudi Arabian e-commerce, notifications are a crucial element of customer communication.

But what's the problem?

Many stores overdo it with on-site notifications, to the point of annoyance and causing customers to leave quickly.

Choosing the right notification system isn't just about the notification format…

It depends on *timing, style, content, and purpose*.

In this blog, we'll show you how to choose an effective notification system that serves the customer without causing them annoyance.

1️⃣ Define the true purpose of the notifications 🎯
Before you even think about sending a notification to the customer, ask yourself:
– Is this notification truly important to them?

– Will it help them buy faster?

– Does it clarify information they needed to know?

The purpose must be clear… Notifications without a purpose cause annoyance and reduce customer trust in the store.

2️⃣ Use short and clear notifications without excessive details 💬
Customers don't like long notifications.

A quick and clear notification is best, such as:

"Product added to cart"
"Offer expires in 30 minutes"
"New version of product now available"
The shorter and clearer the notification, the more likely the customer is to accept it.

3️⃣ Avoid too many notifications at once 📌 The worst possible customer experience is when they enter a page and are bombarded with:
Discount notification – Subscription notification – Registration notification – Follow notification – New product notification
This makes the customer feel like they have to take a million steps before they can even browse.

The golden rule:
One notification per step or event.

4️⃣ Choose the right placement for alerts on the page 📍
The ideal placement for alerts depends on their purpose:
– Simple alerts like “Edit saved”: appear at the top of the page
– Important alerts like “This product is in low stock”: appear near the purchase button
– Casual alerts like “Product added to cart”: appear to the side
The idea is that the alert should be clear… but not obscure the content or interrupt the customer experience.

5️⃣ Use short alert display durations ⏱️
The alert should disappear within seconds, without requiring the customer to close the page or press an X.
Some stores keep alerts constantly displayed, which is annoying and distracting.

Choose a system that displays alerts for only 2–4 seconds.

6️⃣ Don't link everything to alerts… use elegant alternatives ✅
Not every piece of information needs to appear as an “alert.”

Sometimes:
- A small message above the button is enough
- Changing the icon's color is enough
- Or a simple line within the page informing the customer of the information. Alerts should only be for important things.

7️⃣ The "Sahl" platform provides a smart and unobtrusive alert system for the customer. ✅ Sahl's "Smart Alerts" feature is designed so that:
- They appear only when needed
- They are short and quick
- They don't take up the screen
- They disappear without customer intervention
- They don't cause any disruption while browsing. This ensures effective communication with your customers without losing their satisfaction.

Alerts in e-commerce stores are a double-edged sword…
- They can either improve the customer experience and help them make faster decisions,
or annoy them and cause them to leave the site.

Choosing the right alert system requires a balance between clarity and quietness, between usefulness and non-intrusiveness.

With Sahl's ready-made tools, you can control alerts and provide the customer with a smooth, clear, and unobtrusive browsing experience.