كيف تبني صفحة تفاصيل الطلب اللي تخفّف القلق عند العميل بعد الشراء

Sahl Wednesday,12 Nov 2025

After a customer completes a purchase, the familiar feeling we all experience begins:

“Has the order actually been processed? Will it arrive on time? What's the status of the shipment now?”

These simple questions can cause customer anxiety or even a loss of trust in the store if they don't receive clear answers.

This is where the order details page comes in. It's one of the most important pages in the post-purchase experience at online stores, especially in the Saudi market, which relies on trust and transparency.

1️⃣ The order details page is a safety valve after purchase.

This page puts the customer at ease and makes them feel that everything is under control.

Through it, they can see:
– Current order status
– Tracking number
– Shipping method
– Expected delivery date
– Contact information in case they need assistance. Transparency here creates peace of mind and reduces the likelihood of frequent contact with customer service.

2️⃣ Displaying the order status enhances credibility.
Add a status bar or simple chart showing the order stages, such as:
– Order Received
– Processing
– Shipped
– On the Way
– Delivered. Saudi customers appreciate seeing the progress step by step, as this gives them confidence that their store is organized and professionally tracking their order.

3️⃣ Adding a direct tracking number with a link to the shipping company.
Let the customer click on the tracking number and see the shipment status directly.

This empowers them to track their order themselves instead of sending messages or calling support.

The smoother the experience, the greater their comfort and trust in the store.

4️⃣ Displaying product and invoice details on the page.
Customers need to easily see:
– The products they ordered
– The quantity
– The price
– The total
– The payment method
– The delivery address. Having these details reduces confusion and makes the experience clearer.

Even if there's an error in the order, the customer can quickly notice it and contact the store to resolve it.

5️⃣ Include a “Contact Us” button on the order page.

Nothing puts customers at ease more than having an easy way to contact us directly if they have any questions.

Include a clear “Contact Support” or “Message us via WhatsApp” button to reduce anxiety and facilitate quick communication when needed.

6️⃣ The order details page is an opportunity to strengthen the relationship after purchase.

The page doesn't have to be dry or formal.

You can add simple touches like:
– “Thank you for your trust in our store!”

– “Your order is on its way, and we hope you like the product.”

– “You can rate your experience after receiving it.”

These phrases build a friendly relationship and make the customer feel that their experience matters.

7️⃣ The “Sahl” platform provides a smart system for clear order tracking.

With the Sahl platform, you can easily and professionally build an order details page that includes:

– Real-time order tracking
– Automatic notifications for the customer about every update
– Instant support communication
– Display of invoice and payment information
– Direct integration with approved shipping companies within Saudi Arabia.

This ensures your customer's comfort and confidence from the moment of payment until their doorstep.

The “Order Details” page is more than just a page within your store; it's an effective tool for reassuring customers, reducing anxiety, and increasing loyalty.

Customers who feel their store is attentive and cared for are more likely to return without hesitation.

With Sahl's tools, you can build a professional page that offers a reassuring experience, reflecting the quality of your store and ensuring you remain a trusted and convenient retailer in your customers' eyes.