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Sahl Thursday,13 Nov 2025

After an order is placed on your online store, the most important question for the customer is: “Where is my order? Has it been shipped? When will it arrive?”

This stage, in particular, makes a huge difference in customer comfort and trust. If you don't provide a clear and easy way for them to track their order moment by moment, they might become anxious, contact customer service repeatedly, or even cancel the order.

That's why building a professional tracking system within your Saudi store isn't a luxury; it's a fundamental element of the entire customer experience.

1. **Display order status clearly and in a timeline – 🕘**

The first thing a customer needs is to know each stage of their order:

Received – Processing – Shipped – On the Way – Delivered.

Organizing this in a timeline format makes it intuitive and easy, giving the customer the feeling that everything is under control without them having to ask questions or become stressed.

2. **Direct Tracking Link with Shipping Company – 🚚**

If you only give the customer a tracking number… you haven't made things easy for them.

The customer wants a direct link to open the delivery page and see the current location of their shipment.

Direct linking with shipping companies in Saudi Arabia—such as SMSA, Aramex, Zajil, and others—helps the customer track their order from the same store without having to navigate between different websites.

3. **Sending Automatic Updates via WhatsApp or Email – 🔔**

A simple notification saying, “Your order has been shipped” or “Your order is on its way”… greatly increases customer satisfaction.

Saudi customers love instant updates, especially via WhatsApp, as it's the most widely used messaging platform.

The smart system sends notifications automatically without any intervention from you.

4. **Available “Order Tracking” Page Within the Customer Account – 👤**

Having a dedicated tracking page within the customer account allows them to see all their orders in one place.

The customer won't have to search through emails or messages… they can log into their account and see every status directly and easily.

5. **Add a map showing the shipment's location, if possible – 🗺️**

The map feature gives the customer a realistic feeling that their order is actually moving…

Some large stores use it because it reduces the common question, “Where is your delivery person?”

Even if it's not 100% accurate, its presence provides significant reassurance.

6. **Clearly explain the expected delivery steps – 📄**

Sometimes customers don't understand the delivery process, especially for distant cities within Saudi Arabia.

If you explain:

– Order processing time
– Shipping time

– How delivery is coordinated

This greatly reduces stress and improves customer service.

7. **“Sahl” provides a ready and seamless tracking system – ⚙️**

The “Sahl” platform connects tracking directly with shipping companies and displays the order status to the customer on a clear dashboard, with automatic notifications.

This allows you to offer a professional experience without having to build a system from scratch.

Order tracking isn't just a nice feature; it's a fundamental part of customer satisfaction and trust in your online store.

The easier it is for customers to stay updated, the less they worry, the fewer support inquiries they'll have, and the more their trust and repeat business will increase.