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Sahl Sunday,11 May 2025

Many e-commerce store owners in Saudi Arabia are delighted when they see their store working perfectly on mobile: it looks beautiful, is fast, and orders are processed without problems. But the shock comes when the customer opens the store on a computer... Suddenly, everything goes wrong! The layout is messed up, pages are scattered, and images don't display as they should. The result? The customer leaves the site upset, and may never return.
In this blog, we explain why some stores perform well on mobile but fail on desktop, and what solutions you can implement to ensure your store is excellent on all devices.
1. Responsive design is not implemented properly:
Responsive design means that the store adapts to the screen size, whether it's a mobile, tablet, or computer. Some stores are built solely for mobile and neglect desktop testing, which results in the site being lost when viewed on a larger screen.
Solution:
Ensure that the design is built using techniques like CSS Grid or Flexbox, and that all elements are flexible and work on all screens without exception. 2. Page elements are hidden on desktop:
Some developers use code that makes parts of the page appear only on mobile and disappear on desktop (or vice versa). This may be intentional, but if not carefully reviewed, it can cause significant disruption to the user experience.
Solution:
Review the formatting and layout using browser tools, and ensure that all components appear properly at all sizes.
3. Images and videos are inappropriately sized:
The second problem is that images are small enough for mobile, but when displayed on a computer screen, they appear blurry or unclear, or vice versa: they are large and take a long time to load.
Solution:
Use high-quality images in compressed sizes, and take advantage of the "srcset" feature to adjust the images to suit the screen size.
4. Menus and navigation don't work properly:
On mobile, the menu is often a "hamburger menu" and works smoothly. However, on desktop, if not properly programmed, it can appear oddly or fail to open at all.
Solution:
Test all types of navigation systems, and ensure menus can be used on a computer using a mouse and keyboard, not just a touch screen.
5. Fonts and formatting look awkward on large screens:
Sometimes a font looks good on a mobile device, but when displayed on a computer screen, it becomes too large or too small. Text may even be arranged inconsistently.
Solution:
Use flexible measurement units (e.g., em, rem, %) instead of fixed pixels, and conduct real-world tests on multiple screens.
6. The user experience is different:
Mobile visitors expect fast, straightforward browsing. Desktop visitors expect an organized interface, clearer images, and more information. If the two are not balanced, the site fails to provide a satisfying experience for both parties.
Solution:
Design the store based on a "mobile-first" approach, then develop it for desktop. Be careful to organize and distribute information in a way that suits the large screen.
7. There is no real-world testing before publishing:
Some store owners test the site only on their mobile devices and think it works perfectly. However, there are dozens of device types, and each unit may display the website differently.
Solution:
Use tools like Google Chrome DevTools or BrowserStack to test the website on multiple devices and operating systems.
Success in e-commerce depends not only on beautiful design, but also on a balanced user experience across all devices. If your store performs well on mobile but fails on desktop, you're losing a large segment of customers without realizing it.
In Saudi Arabia, many visitors use laptops to browse while working or studying, so don't neglect this point.
If you want to ensure your store runs perfectly on all devices, the Sahal team provides you with professional software solutions and a thoughtful user experience that will make your store run smoothly on mobile and desktop.