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1. Why does the customer care about order tracking?
In today's world, customers like to know everything about their order in real-time. When it was ordered, when it shipped, where it arrived, and when it will arrive. This gives them a sense of reassurance and reduces stress or anxiety, especially if they are a first-time buyer from your store.
2. Transparency Equals Trust
The order tracking feature creates a sense of transparency between the store and the customer. The customer doesn't need to call or text you asking, "Where's my order?" They can see all the details themselves. This increases trust and makes their experience with the store comfortable and clear.
3. What is the relationship between order tracking and customer loyalty?
If a customer feels that you care about their experience even after they've paid, this strengthens their loyalty. This means they won't just buy it and disappear, but rather become a regular customer. Order tracking gives them the sense that the store hasn't forgotten about them, and this is a very important feeling in building a long-term relationship. 4. Reducing Calls and Inquiries
When you provide customers with live tracking, you'll have fewer questions like, "Where's my order?", "Why is it delayed?", or "Is it still available?" This way, customer service is relaxed, and customers feel reassured without having to worry or wait for a response.
5. Examples from the Saudi Market
Many major Saudi stores, such as Noon and Amazon Saudi Arabia, have provided highly accurate tracking features, which have helped build customer loyalty, to the point where people buy with their eyes closed. This is a point you, as a small or medium-sized store owner, can leverage to compete with them with an excellent experience.
6. What does the excellent tracking feature include?
• Order status (ordered – in preparation – shipped – in progress – delivered).
• Private tracking number with the shipping company.
• Instant notifications (SMS, emails, or in-app notifications).
• Easy and simple tracking interface, even if the customer isn't technically savvy.
7. How can we help you at Sahl?
At Sahl, we offer a fully integrated in-store tracking feature, compatible with most shipping companies in Saudi Arabia. You can give your customer a professional and sophisticated experience from the first moment to the order's delivery, without complications or delays.
Don't underestimate a feature like order tracking. It's not just a technical tool; it's a message to your customer: "We care about you." If you want to build an online store that provides this excellent experience for your customers, contact the Sahl team and be one of the first stores to build real and strong loyalty in the market.
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