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Some online stores perform excellently, with great products and competitive prices, but unfortunately, customers never order again!
What's the reason? Often, it's due to simple details the store owner overlooks.
These details don't cost much, but they make a big difference in the customer's eyes, giving them a professional impression and peace of mind, and encouraging them to order from you again and talk to others!
In this blog, we'll review the most important simple things you can add to your store that make a big difference in the customer experience.
1. Clarity of Information from the First Page
The most important thing that should be clear to the customer is:
What do you sell? How much does it cost? When will it arrive? What are the payment methods?
Sites that make customers search for this information or don't find it often lose them.
Be clear and keep the information in front of them from the moment they browse the product.
2. Customer Reviews and Comments
Having reviews and comments from people who have ordered before you gives the customer confidence and encourages them to complete the purchase.
Even if the review isn't excellent, make it visible and respond to it professionally, because customers trust transparency more than excessive perfection.
3. Free or Express Delivery
If you can offer free delivery or express delivery options, this is a major strength.
It doesn't always have to be free, but let the customer feel that you care about their experience more than just making a sale.
4. "About Us" Page and Social Media
Many stores neglect the "About Us" page, even though it builds trust.
Include simple information about your business, your vision, and how customers can contact you.
Transparency and authenticity create a real relationship between you and your customer.
5. Exclusive Offers and Rewards for Second Orders
Surprise your customer with a discount code after their first order, or send them a thank-you note with a special offer.
Customers like to feel special and that you care about returning to do business with them.
6. Smooth Payment Options
Provide multiple payment methods, especially options that Saudis love, such as Mada, Apple Pay, and Tamara.
If you can make payment hassle-free, the customer will complete the order with peace of mind.
7. Simple and Easy-to-Use Design
Always ask yourself: Can a customer order a product with just three clicks?
A simple design that facilitates browsing and navigation allows the customer to complete their order without getting bored or lost.
8. Post-Order Follow-Up Messages
After the customer completes their order, send them a confirmation message, followed by a shipment update, and then a thank-you message after delivery.
These small steps make a big difference and make their experience with you unforgettable.
Customers in Saudi Arabia today are aware and compare, and if they don't feel their experience was comfortable and unique, it's difficult for them to come back again.
Small details like design, communication, follow-up, and even smart offers all leave an impression on the customer's mind and heart.
If you want to start your store professionally or develop it with these smart touches, contact the Sahal team. We'll create a store that will delight the customer from the first visit!
You can create your store easily
