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In the world of e-commerce in Saudi Arabia, many store owners wonder: Should I launch a mobile app for my store?
The most important question is: When is the right time? Should I start from day one? Or should I wait until the store grows?
In this blog, we'll answer these questions in detail and explain the real indicators that indicate your store is ready to launch a mobile app that will add strength and increase sales.
1. Do you really need a mobile app?
The first thing you need to know: Not every store needs a mobile app from the start.
If your store is just starting out or is still discovering the market, a mobile app may be an additional burden.
But if you reach a stage where you have a steady audience, frequent visits, and consistent sales, then an app becomes a smart choice that enhances customer loyalty.
2. More than 80% of customers shop on mobile!
In Saudi Arabia, mobile usage for e-commerce is not only high...it's also dominant!
With increased competition, customers have come to expect that the store they deal with will have a convenient and easy-to-use app. Having an app means:
• A faster and smoother experience
• Offer notifications
• Direct access without searching
• Occasional offline use
3. When is the right time to launch an app?
Here are some signs that tell you, "Come on, it's time for an app":
• You have a repeat customer base who visits you regularly
• You're starting to notice customer requests for a dedicated app
• You want to increase customer loyalty and increase order volume
• You have plans for exclusive offers or loyalty programs that require a direct channel
• Your store is well-established and stable, and you want to expand
If these signs are present, launching an app would be an excellent and profitable step.
4. When should you wait a while before launching?
In some cases, an app may be a hasty decision, such as:
• If the website itself has issues or its design isn't mobile-friendly
• Sales are still weak or unstable
• You don't have the team or resources to manage the app
• Your audience is constantly changing and hasn't stabilized yet
In this case, focus first on improving the store and website, then consider the app. 5. Benefits of Owning an App for Your Store
If you decide to start one, here are some of the powerful benefits it can bring you:
• Customer loyalty: Customers who install your app are more likely to order more.
• Instant notifications: Send them direct offers and alerts.
• Ease of ordering: Faster browsing, saved information, and quick payment.
• Stand out from competitors: Not all stores have an app, and this is a point of advantage for you.
• Clearer data: You can accurately understand customer behavior within the app.
6. So, where do you start if you decide to create an app?
If you feel the time is right, you can begin by:
• Identify the most important features you need (ordering, tracking, offers, reviews, etc.)
• Choose a specialized team with experience in designing apps for stores.
• Don't forget to integrate the app with your existing store.
• Test everything before launch.
• Launch it on Android and iOS with a simple marketing campaign.
A mobile app isn't a mandatory step for every store, but it's a powerful tool if used at the right time.
If your online store in Saudi Arabia is growing and you want to create a stronger relationship with your customers, an app is one of the best steps forward. If you need help designing a unique app that integrates with your store, the Sahl team is ready to provide everything from A to Z. Stay one step ahead and put your store in the customer's pocket!
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