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If you're working on launching a new online store, it's natural to monitor its design on a modern computer or a fast mobile phone. But have you considered how the store will appear to those using older devices or a slow internet connection?
This is where testing your store on slow devices comes in. Not all of your customers will have the most powerful devices, especially in the Saudi market, which is characterized by a wide variety of phone and device usage.
In this blog, we explain why it's essential to test your store on different environments and the benefits you can gain from this smart move.
1. Not the entire market is "iPhone 15"
Many customers browse from average or weak phones.
Not everyone has fast Wi-Fi or a 5G network. Some use mobile data, in areas with poor coverage.
If your store is slow or doesn't perform well on weak devices, they'll exit the site before even viewing the product.
The result? You lose a customer before they even start browsing!
2. What happens if you ignore slow devices?
• Pages take too long to load
• Buttons don't work properly
• Images don't display
• The user interface is cluttered
• Customers think the site is broken and close the page
All of this damages customer trust and negatively impacts conversion rates and sales.
3. Performance Testing = Respect for Your Customers
When you test your store on slow devices, you:
- Ensure that all visitors have an excellent experience
- Increase the chances of purchasing from your store
- Reduce complaints or negative reviews
- Showcase your professionalism compared to other stores that ignore this point
Simply put, a slow experience means a quick exit. A smooth experience means a higher chance of selling.
4. How do you test your store practically?
There are several ways you can start:
• Manually reduce your internet speed in your browser settings (Chrome DevTools)
• Use tools to emulate older devices
• Try browsing on an actual old phone
• Use tools like Lighthouse to see performance in detail
• Monitor:
o How long does the page load?
o Do the buttons work quickly?
o Are the images clear?
o Are there design issues?
5. Are all visitors really affected by device speed?
The short answer: Yes.
Even if their device is new, sometimes they have too many apps running, the device is hot, the network is slow, or they're using an outdated browser.
In short, it's not just weak devices that can be affected.
6. How can we help you at "Sahl"?
If you design your store with a company like Sahl, we'll take these details into account from the start:
• We make the site lightweight and fast, even on weak phones.
• We test every page on different environments.
• We use modern image compression and loading speed techniques.
• We provide a consistent experience for all visitors, regardless of their device.
The goal? We ensure your store offers a seamless, no-excuses experience for every customer who enters it.
7. Real-life story:
One customer was complaining that the number of visitors was high, but sales were very low.
After conducting a comprehensive test, we discovered that the store performs perfectly on new devices...
But on weaker phones? It's too slow, and products don't display well.
After improving performance, sales increased by 30% within the first month!
Testing your store on slow devices isn't a luxury...it's a necessity.
Because customers are impatient and won't excuse you. They want a fast and clear experience.
As a smart store owner, your goal is to sell...not lose customers over a simple problem that you can solve from the start.
Prepare your store for all devices and always be one step ahead.
And if you want someone to take care of all these details for you? Contact us at Sahl and rest assured!
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