التوصيل داخل السعودية كيف ترتب خيارات الشحن في متجرك

Sahl Tuesday,24 Jun 2025

Many e-commerce store owners in Saudi Arabia face a clear challenge: How do they arrange shipping options in a smart way that satisfies the customer and saves the store money?
Shipping isn't just about choosing a delivery company and that's it. It's a fundamental element of the customer experience, and it can be the reason an order is completed or left in the cart. In this blog, we'll explain how to arrange shipping options in your store in a practical and effective manner within the Kingdom.
1. Understand Your Customer First
Before adding any shipping option, ask yourself:
• Where are most of my customers located?
• Do they prefer fast or cheaper shipping?
• Do they order from major cities or remote areas?
• Are they accustomed to cash on delivery or card payments?
Understanding these points will help you arrange your options based on the desires of your real audience.
2. Provide more than one shipping option.
There is no one-size-fits-all solution, so it's best to offer two or more options, such as:
• Express shipping within 1-2 business days (at a higher price)
• Economy shipping within 3-5 days (at a lower price)
• Free delivery for orders above a certain amount.
Customers like to have the freedom to choose what suits them best in terms of time and cost.
3. Use reliable shipping companies within Saudi Arabia.
In the Kingdom, you have several options for companies that provide efficient services, including:
• SMSA
• Aramex
• Zajil
• Naqel
• Sabil (Saudi Post)
• and some newer companies like Caribou and Naqi.
Choose a company that suits the nature of your store, and check coverage areas, delivery speed, shipping prices, and shipment tracking methods.
4. Clearly communicate your shipping options within the store.
Don't leave your customer confused! When they reach the checkout stage, they should see clear and organized shipping options. For example:
• Express shipping (1-2 days): 35 SAR
• Economy shipping (3-5 days): 18 SAR
• Free delivery for orders over 250 SAR
Having this clarification reduces hesitation and increases order completion rates.
5. Set your shipping and delivery policy on your website
Be transparent with customers and explain all the details on the shipping policy page, such as:
• Expected delivery time
• Shipping cost per city
• Do you ship on holidays or not?
• What happens if shipping is delayed or lost?
Having a clear policy helps you avoid future problems and enhances customer confidence in your store.
6. Offer shipping offers to stimulate sales
A simple but effective example:
"Free shipping on the first order" or "Free delivery if you order before 4 PM."
This type of offer helps motivate customers and encourages them to complete the order without hesitation.
7. Continuously monitor the performance of shipping companies.
Don't rely solely on the initial agreement. Follow up:
• Is the company committed to its deadlines?
• Are there any customer complaints?
• Are costs increasing over time?
If you notice persistent problems, don't hesitate to change companies or negotiate again.
Arranging shipping options in your store is not a secondary matter; it's an essential component of the customer experience and the secret to the store's success. If you provide suitable options, clear pricing, and fast and reliable service, you'll notice a significant difference in customer satisfaction and increased sales.
With the Sahl platform, we help you connect your store to the best shipping solutions within the Kingdom, with flexible and easy-to-setup options. Contact us and start your store with simple, thoughtful steps.