كيف تخلي متجرك الإلكتروني مناسب لمحدودي الخبرة التقنية

Sahl Tuesday,24 Jun 2025

Many people in Saudi Arabia today have begun turning to online shopping, including a large group who lack technical expertise or regular interaction with websites.
If you own an online store, you should ask yourself:
Is my store clear and easy to navigate, even for first-time shoppers?
In this blog, we'll explain how to make your online store completely suitable for those with limited technical experience, without any complexity, and with a design that allows any visitor to act confidently within the store and complete their order without hesitation.
1. A simple and clear user interface
The first and most important point is the interface. Someone without technical expertise wants to enter and find everything clearly and without confusion.
For this reason:
• Use icons with clear text (for example, the basket icon + the word "shopping cart").
• Keep colors consistent and clutter-free.
• Make sure menus are easy to use and only appear when needed.
The cleaner the interface, the more comfortable the user will be.
2. Keep the ordering process brief and simple.
A customer who is nervous about complex technologies will run away as soon as they feel the order is taking too long or complicated.
Leave the ordering process as follows:
1. Select the product
2. Click "Add to Cart"
3. Review the cart
4. Fill out simple information (name, mobile number, address)
5. Pay
Each step should be clear and written in an easy-to-understand manner, such as: "Next" - "Complete Order" - "Back" instead of complex terms like "Proceed to Checkout".
3. Avoid technical or ambiguous terms.
Many stores use terms like API, Checkout, and Wallet, which confuse the average user.
Instead, use phrases that Saudi users understand, such as:
• "Payment Method" instead of "Payment Gateway"
• "Delivery Information" instead of "Shipping Info"
• "Submit Order" instead of "Submit"
And make sure that every word on the site helps the customer understand, rather than increasing their confusion.
4. Fast and Clear Technical Support
One of the most important elements that makes a simple customer feel comfortable is prompt support that responds immediately.
It's recommended to add:
• A live chat button that always appears in the corner.
• A clear WhatsApp number written at the top.
• A simplified FAQ page.
Some stores don't prioritize this point, but it's a major factor in completing or abandoning an order, especially if the customer is confused.
5. Mobile-Friendly Design
Most visitors today open their store from a mobile device, especially users who don't use computers much.
Make sure your website:
• Appears neatly on mobile, without small letters or elements popping up on top of each other.
• Doesn't require manual zooming in or out to be readable.
• Its buttons are large enough to be easily clicked without complexity.
Responsive design is no longer an option; it's essential, especially for beginners.
6. Convenient and Easy Payment Options
Don't use complicated payment methods or require extensive registrations.
The best payment methods for this type of customer are:
• Mada
• Apple Pay
• Direct bank transfer
• Cash on delivery (if available)
The clearer and faster the payment options, the higher the percentage of completed orders.
7. Clear confirmation messages after purchase
After the customer completes the order, they should receive a simple and direct confirmation message, such as:
"Your order has been successfully received! Order number: 1234. Contact us if you need anything."
Send it to their mobile phone or email. This gives them peace of mind and reduces questions or hesitation.
If you want to gain more customers in Saudi Arabia, especially those without technical expertise, the key is simplicity and clarity.
Whether you're building your store from scratch or considering developing it, you must keep in mind that the user experience determines the success of your store.
And if you want to start your online store in a professional and easy way, our team at Sahl Jahez Company will help you every step of the way—from designing a simple interface, to setting up payment, and even technical support.