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In the world of e-commerce in Saudi Arabia, it's not enough to offer unique products at competitive prices. Today, customers care about how quickly and safely their orders are delivered. This is where choosing a delivery method that suits your store and the nature of your products comes in.
In this blog, we cover the best delivery methods within the Kingdom, the most appropriate method based on the size of your store and the type of products you offer, and help you avoid the pitfalls faced by many new merchants.
1. Types of Delivery Services within Saudi Arabia
• Express shipping (same day or next day): Suitable for stores selling fast-moving products such as clothing or accessories.
• Regular shipping (3-5 days): Cheaper and more popular, and often used by stores selling household items or appliances.
• On-time delivery: Useful if you sell products that require prior arrangement, such as furniture or large appliances.
2. Best Delivery Companies within the Kingdom
• SMSA: Strong in coverage and speed of delivery, especially to major cities.
• Aramex: They have solutions specifically designed for e-commerce.
• Zajil: Suitable for orders that don't require express shipping.
• Mrsool, Careem, and Jahez: Instant delivery services within cities, suitable for small stores or those that rely on local delivery.
3. How do you choose the most appropriate method for your store?
Ask yourself:
• Do you sell fragile products? Then you need a company that takes care of the packaging.
• Do your customers expect express delivery? Then don't use regular shipping.
• Do you sell in one or more cities? If you only sell in one city, local delivery is cheaper and faster.
4. Do you rely on one or more delivery companies?
It's best to have more than one option, meaning you work with at least two. Why? So that if there's a delay or problem with one, you have a direct alternative. You can compare performance practically.
5. Integration with your online store
Some delivery companies can be directly integrated with your online store, such as:
• Order tracking.
• Automatic messages to customers.
• Delivery status updates.
If you use the Zi Sahl platform, make sure your store allows seamless integration with shipping companies.
6. What are the most important criteria for choosing a shipping company?
• Speed: Especially during high seasons.
• Accuracy: Products arrive without delay or damage.
• Price: This is important to you and to the customer.
• Technical support: If you encounter a problem, you must find quick and effective communication.
7. Advice for New Store Owners
Start with simple options; don't get bogged down in lengthy contracts from the outset. Test the services, ask your customers about their experience, and adjust your plan accordingly. Sometimes, the quality of delivery is what makes a customer come back and buy from you again.
The delivery method isn't just a small detail; it's a key element that determines the success of your online store. Choose carefully, try more than one company, and always have a backup plan. What truly sets you apart is your flexibility and speed with delivery, and your service satisfies customers from the very first order.
If you want to develop your store and easily integrate it with multiple shipping companies, you can contact the Sahl team to help you from the beginning, step by step.
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