وش تسوي لو المنتج تأخر في التخليص الجمركي

Sahl Monday,07 Jul 2025

Many e-commerce store owners in Saudi Arabia face the annoying situation of delayed products stuck in customs. This delay can be frustrating for both merchants and customers, especially if the product is in demand or linked to a marketing campaign. But what's the solution? What steps can you take if you encounter this problem? In this blog, we'll explain everything step by step to help you overcome the crisis with minimal damage and preserve your store's reputation.
1. Understand the reason for the delay
The first step you need to take is to contact the shipping company or customs broker and ask them to explain the reason for the delay.
Common reasons include:
• Incomplete documents
• Data not matching invoices
• Incorrect product classification
• Customs duties not paid
• A product that requires special approval from a Saudi authority (such as the Food and Drug Authority)
Knowing the reason will help you act faster.
2. Prepare all the required documents
Some products require certificates of conformity or detailed data. Make sure you have all the required documents, such as:
• A clear commercial invoice
• A bill of lading
• A commercial registration number
• Special permits or approvals (if required)
Make sure the supplier or shipping company sends you everything from the beginning.
3. Contact a customs broker
If your shipment is delayed, contact a certified customs broker who is an expert in customs clearance within the Kingdom. A professional broker knows how to handle the situation and can expedite the process or at least clarify the status of the shipment.
4. Reassure your customers and be transparent
Transparency is the most important thing. If your customers have requests for this product, inform them that the delay is beyond your control. Explain the reason briefly and politely, and offer them options such as:
• Refund
• Waiting for the order
• Replacement for another product
This action demonstrates your professionalism and maintains customer confidence in your store.
5. Don't repeat the mistake again
After the problem is resolved, learn from it. Review the import steps and ensure that you:
• Choose a supplier who understands Saudi Arabia's requirements
• Deal with reliable shipping companies
• Keep copies of all documents
• Understand your customs classification before ordering
Prevention is always cheaper than cure.
6. When should you start requesting a replacement?
If you feel the delay is protracted, especially during peak periods such as the high season, consider requesting a replacement shipment (if possible), or prepare for a new promotional campaign to compensate for the loss. The important thing is not to wait without a backup plan.
A shipment delay at customs isn't the end of the world, but it requires quick and smart action. A successful merchant knows how to handle these situations without stressing or losing customers. By implementing the steps above, you can overcome the situation and maintain your reputation and sales in the Saudi market.