وش أفضل طريقة تتعامل فيها مع الطلبات والتوصيل وقت المواسم

Sahl Wednesday,16 Jul 2025

If you work in e-commerce in Saudi Arabia, you certainly know that seasonal times = pressure + great opportunities.
Whether it's the holiday season, Ramadan, Black Friday, or even the beginning of the school year, orders increase dramatically, and delivery becomes a real challenge.
Many stores are unable to keep up with the rush, and they experience delays, customer problems, and even a loss of trust.
However, there are stores that shine and double their sales because they are properly prepared.
In this blog, we explain the best ways to handle orders and delivery during seasonal times, with practical steps and a simple approach suitable for every store owner.
1. Plan well in advance
Don't wait for the season to arrive and then start thinking about solutions.
Start planning at least a full month in advance. Review previous sales and the number of orders you received, and prepare with sufficient inventory.
✔ Check on the available quantities
✔ Check with suppliers and set delivery dates
✔ Coordinate with delivery companies early
Advance planning is the foundation for success during busy times.
2. Choose delivery partners ready for the pressure
Not every delivery company can handle the pressure of the seasons, and orders aren't always delivered on time.
That's why it's essential to choose companies with an excellent track record during the seasons, offering live tracking and prompt customer service.
Companies with a large operational capacity
Real-time order tracking
Quick communication in case of delays
If you can agree with more than one delivery company and distribute orders among them, you'll be on the right track!
3. Hire temporary staff or set up a backup support team
It's not enough to stock up and deliver; you need a technical support and customer service team that can quickly respond to inquiries and complaints.
During the off-season, customers want immediate responses and accurate follow-up.
Consider hiring temporary staff to support your team, or implementing an automated response with clear answers to frequently asked questions.

4. Activate alerts and smart systems
Use order management systems that alert you to any delays or stock shortages.
At "Sahl," we connect your store to smart systems that let you see all orders in real time and track them until they reach the customer.
Automated alert systems
Real-time reports
Direct integration with shipping companies
This reduces error rates and saves you significant time.
5. Keep your customers up-to-date
One of the biggest reasons customers get frustrated during the off-season is not knowing what happened to their order.
Even if there's a slight delay, if you inform them from the beginning, they'll understand.
Send them order status messages
Share the tracking number
Activate WhatsApp or live chat support
The more transparent you are, the more satisfied you'll be with your customers.
6. Prepare alternative solutions for emergencies
Even if you've planned perfectly, always have a backup plan in mind:
• If the delivery company is late? What's the plan?
• If the product runs out before the end of the season?
• If contact with the supplier is lost?
Develop emergency scenarios and be ready to activate them quickly, so you can complete your season without interruption.

7. Make the experience special despite the rush.
During the busy season, many stores forget the details and focus solely on delivering the order.
But what sets you apart is adding a special touch:
A simple, distinctive packaging.
A thank-you card or discount coupon for the next order.
Contact us after delivery to ensure customer satisfaction.
These small details build strong loyalty.
High-season times are challenging, but at the same time, they are a golden opportunity for those who are prepared.
If you plan well, choose the right partners, and serve your customers professionally, you can emerge from the season with excellent profits and a strong reputation.