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Imagine opening a luxury store on a high-end street, but without a sign, lighting, or customer service! This is exactly the situation with some online stores that operate without the extras and services that elevate their level and make them professional.
In the world of e-commerce, simply designing a beautiful store isn't enough. You must use tools that help you reach the customer, understand them, and convince them to buy and come back again.
1. Add Live Chat:
Sometimes a customer has a simple question, and if they don't receive an immediate answer, they abandon the site. Therefore, having a live chat like Tidio, Crisp, or WhatsApp Business can increase sales and demonstrate that you're close to the customer and ready to help them at any time.
2. Integrated e-payment services:
One of the most important additions, because customers won't buy if they feel payment is difficult or unsafe. Services like Tap, HyperPay, Tamara, and STC Pay make the payment experience smooth and secure, which increases customer confidence.
3. Visitor Analysis Tools (such as Google Analytics and Hotjar):
How do you know which pages customers are visiting? Where are they coming from? Are they completing the order or leaving? These tools give you a deeper insight into customer behavior and help you improve your store based on real data.
4. Add Customer Reviews and Testimonials:
Let your customers talk about their experience, because customer feedback is sometimes more powerful than any advertisement. You can add a rating and star feature or a simple review to each product. This increases your credibility and encourages visitors to try your store.
5. Smart Returns and Exchanges:
Some platforms offer add-ons that easily organize your return policy and explain the steps for returning or exchanging your product. This service builds trust between you and your customers, especially new ones.
6. Responsive and Mobile-Friendly Design:
Most people browse on mobile, so if your store doesn't work well on smart devices, you'll lose a lot of customers. Choose a fast and responsive template or design, and ensure the user experience is complete before launch.
7. Add Flash Deals and Coupons:
There are add-ons that help you create flash deals or countdown timers that encourage customers to buy quickly, such as Urgency Timer or Discount Pop-ups. These simple actions can sometimes make a difference in a purchase decision.
These add-ons and services are like spices on food; they add a distinctive flavor to your online experience. Your store may be simple, but by adding the right tools, it will become professional, easy to use, and encourage visitors to become repeat customers.
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