كيفية اكتشاف الصفحات اللي تسبب فقدان عملاء يوميًا

Sahl Thursday,04 Dec 2025

Many online store owners in the Kingdom focus on products and prices, but they overlook a very important aspect: some store pages can be the main reason for losing customers daily. A page might be slow, unclear, or confusing for the customer… and without realizing it, the store loses potential sales every day. Today, I'll explain how to identify the pages that cause customer loss and how to pinpoint the real reason behind the problem.

1. Observe pages with a high bounce rate

Pages that customers leave quickly give you a clear indicator. If you notice a particular page with a higher than average bounce rate… this is the first sign that it's causing customer loss.

In Saudi Arabia, many customers use mobile devices, so if a page doesn't load quickly or has unclear content, they'll leave immediately.

2. Monitor pages with very short browsing time

Browsing time is a strong indicator: a customer enters the page and leaves within a few seconds… this means they didn't find what they were looking for, or the page is very confusing. Product pages, checkout pages, or cluttered category pages are often the culprits.

3. Track pages with technical errors or broken links

Any broken link, image that doesn't load, or button that doesn't work... this causes customers to lose trust and leave quickly. Using page error monitoring tools helps you detect these problems before they escalate.

4. Evaluate page design and user experience

Some pages are difficult to navigate, with cluttered elements or confusing colors. Customers tend to quickly leave pages that don't provide a clear and easy experience, no matter how excellent the products are. Good design guides the customer step by step and reduces customer abandonment.

5. Check the loading speed of each page

A page that takes more than 3 seconds to load... often results in lost customers. Speed ​​isn't just important on computers; it's crucial on mobile devices because most visitors to Saudi stores use them. Optimizing images, simplifying code, and minimizing resource-intensive plugins makes a significant difference.

6. Compare Successful and Failing Pages

If you have a page generating excellent sales and another with a high exit rate, compare them:

* Item arrangement
* Images
* Titles
* Text size
* Filtering

This comparison will reveal the subtle errors that cause customer loss.

7. Listen to Customer Feedback

Customers sometimes leave comments or inquiries about difficulty navigating or accessing products. Collecting this feedback gives you direct information about the pages that frustrate customers and allows you to fix them faster.

8. A Story from a Saudi Store

A store in the Kingdom noticed a high daily exit rate on its checkout page. After analysis, they discovered that the checkout form was complex, with more than one unnecessary field, and customers didn't know where to click "Complete Purchase." After simplifying the page and removing unnecessary fields, daily sales increased by 35%, and the exit rate decreased significantly.

To retain customers in your Saudi store, identifying the pages that cause daily customer loss is essential. Focusing on fast loading speed, a clear design, a seamless user experience, and monitoring comments… these are all steps that help you retain every visitor and convert them into a potential buyer.

And if you want to professionally optimize your store, the Sahl platform provides the necessary support to tailor each page in a way that increases sales and reduces customer turnover.