ليش بعض العملاء يطلعون من المتجر قبل ما يفتح بالكامل

Sahl Thursday,04 Dec 2025

Imagine this: a customer enters your store, eager to buy, but within two seconds they realize the page is slow and doesn't load quickly… and immediately close it and go to your competitor! Unfortunately, this scenario is repeated daily in online stores in Saudi Arabia, and many store owners don't even realize they've lost a customer before they've even seen the product. The problem is simple, but its impact is catastrophic: loading speed.

Let me share with you the reasons why customers leave before the store even fully loads, and how this mistake can cost you sales without you even realizing it.

1. Visitors are impatient for slow pages

Most customers today use mobile devices and are used to websites that load in a fraction of a second. If their store is delayed by more than three seconds, they consider it slow and leave. Even if they intended to buy, the slowness gives them the impression that the store is unprofessional or unreliable. And here's the problem: you haven't just lost a visit… you've lost their entire sale.

2. Large Images That Slow Down Page Loading

Some store owners use high-quality images that are unnecessarily large, especially product images or images in the slider. Very large images directly affect loading speed, particularly on mobile networks. The customer sees the page static and unresponsive, so they decide to leave. While image quality is essential, it must be compressed and optimized for the web.

3. Too Many Plugins and Scripts Running in the Background

Every plugin you install in your store, such as tracking, live chat, effects, or animated banners, reduces website speed. This is especially true if the store is poorly designed. The customer doesn't know what's happening behind the scenes, but they see the result: a slow store.

4. Weak Hosting or Server

This is one of the biggest problems we see with many stores in the Kingdom. Store owners pay the lowest price for hosting and then wonder why the site slows down during peak hours or why pages take a long time to load. Weak hosting can't handle heavy traffic or large files, resulting in a poor customer experience from the very first second.

5. A clunky design cluttered with unnecessary animations and effects

Some designers like to include too many effects, such as text insertion effects, animated images, or video backgrounds. While these add visual appeal, customers ultimately want to access information quickly. Excessive effects cause significant slowdowns, especially on older mobile devices or with weak internet connections.

6. Problems with the mobile version (the most important version)

It's a well-known fact that most e-commerce sales in Saudi Arabia come from mobile devices. If the mobile version is sluggish, poorly optimized, or has parts that take much longer than the desktop version, customers won't wait. Mobile phones don't tolerate slowness like laptops, and customers don't give second chances.

7. Failure to test the store from the customer's perspective

Many store owners test their stores from powerful devices with excellent internet connections, leading them to believe the site is fast. However, the average customer uses a mid-range mobile phone, a data plan, and usually a basic network. If the store owner tried browsing under the same conditions as the customer, they would discover the slowness that causes daily sales losses.

Store speed isn't just an "extra feature"; it's a fundamental element for the success of any online store, especially in the Kingdom, where there is fierce competition and fast-paced shopping. Every second of delay equals a customer leaving. If you feel your store might fall into this category, don't worry... because improving speed is easier than you think, especially if you partner with a professional who understands user experience and optimizes the store from the ground up.

Ultimately... we don't wait for the customer, but we must ensure they find what they need quickly before they lose patience.